All Hardway Performance physical items carry a 30 day return policy. All Hardway Performance virtual products to include custom tuning and unlock codes are non refundable. Physical items purchased directly from Hardway Performance may be returned within 30 days of original purchase. Physical items purchased from an authorized dealer must be returned to that specific dealer. Any returned item must be in original packaging and unused. Any shipping charges incurred from the original purchase are non-refundable. Any heavily abused packaging may require a restocking fee, and can be negotiated with Hardway Performance. Customer must contact Hardway Performance via firstname.lastname@example.org. They will be supplied a RMA number by Hardway Performance. Customer will cover shipping costs to Hardway Performance. Once product is received by Hardway Performance, refund will be given on customer's charge card within 10 days.